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Five-Step Recipe for F&B Success at Le Chateau Frontenac
Fairmont Le Chateau Frontenac in Quebec City is not just the most iconic property in this provincial capital city, but also all of Canada. To be the Executive Chef of this property is more than just a...
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Building Your Hotelerati, or Promoting Your Hotel Personalities
People buy from other people, not from corporations. This mantra – or any other version of it – has existed for almost as long as the craft of salesmanship itself. And it makes sense, too. We build...
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Putting on the Ritz in the Kitchen
When you think of upscale dining at hotel brands such as St. Regis, Four Seasons or Ritz Carlton, do you think about wearing formal or semiformal attire? For most, tradition dictates that a five-star...
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Recapping HITEC 2015
Last month’s HITEC tradeshow was a revelation – not so much that every exhibitor or presenter was right on the leading edge, but just the fact that for the first time in a long while, there was so much...
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Predicting Next Year’s Food Trends from The Ex
Gourmet burgers are soooo 2013. Tacos? I thought they peaked last summer. What’s next year’s hot dish going to be? When will our current bacon craze go belly up? (pun intended) Important to us...
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In Search of Hotel Excellence: The Langham Auckland
As I sit down for afternoon tea in Palm Court, the lobby lounge at The Langham Auckland, I’m astounded by the immaculate presentation, the flawless service and the attention to detail in every corner...
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In Search of Hotel Excellence: Four Seasons Hotel, Sydney
Midway through a whirlwind tour of Oceania, I find myself lodged in downtown Sydney, Australia for a couple nights to visit my wife’s family. Forgoing complimentary accommodations with the relatives, I...
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Hotels Need Intrapreneurs
As is now customary for this time of year, I choose a topic to write on that I hope will give you some inspiration for the coming of autumn and the denouement of 2015. For many, Labor Day is a time of...
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Using Art as a Point of Differentiation
The luxury customer is a demanding sort. They are well-traveled and have seen a good portion of what the world has to offer in terms of an upscale hotel experience. As such, they have high...
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To the Ends of the Earth – Fogo Island Inn
Far away from far away lies one of the most interesting resort experiences on the planet. Just off the northern shore of Canada’s Newfoundland province (closest airport is Gander, about a three-hour...
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